How we handle information shared through this website.

1. Scope

This policy applies to information collected through trayvora-packaging.shop and related business communications. It does not govern third-party websites, email providers or services reached through external links. Their own privacy terms apply.

2. Information you provide

The information collected depends on how you interact with us. It may include:

• Name, business email, job title, company and country or region
• Product category, dimensions, quantities, timing, destination market and packaging requirements
• Drawings, 3D files, product photos, artwork, specifications and sample information
• Messages, quote requests, sample requests, newsletter preferences and support correspondence
• Order, delivery or transaction information needed to discuss or perform an agreed project

Please avoid sending confidential or sensitive information until any required confidentiality arrangement has been discussed.

3. Information collected automatically

When you use the website, hosting and security systems may automatically receive limited technical information such as IP address, approximate location, browser and device type, operating system, referring page, pages visited, timestamps and error or security logs. We may use cookies, local storage or similar technology to remember interface choices, prevent repeated newsletter prompts and understand general website performance.

4. How we use information

• Respond to enquiries and determine whether a packaging project fits our scope
• Recommend packaging formats, materials, samples and development steps
• Prepare quotations, drawings, prototypes, production plans and shipping arrangements
• Communicate about active enquiries, projects, deliveries and after-sales questions
• Send packaging insights or marketing communications when requested
• Operate, secure, troubleshoot and improve the website
• Maintain business records and comply with legal, tax, safety or contractual obligations
• Protect our rights, users, systems and legitimate business interests

5. Marketing emails and your choices

If you subscribe, we expect to send approximately four to five packaging-related emails per month. Topics may include packaging structures, material selection, sampling, cost drivers, quality checks and project planning. You may unsubscribe at any time using the method in the message or by contacting us. Unsubscribing from marketing does not prevent necessary project, order or service communications.

6. How information may be shared

We do not sell or rent personal information or mailing lists. Information may be shared only as reasonably necessary with:

• Hosting, email, security, analytics and other service providers supporting website or business operations
• Material, tooling, printing, logistics or other project partners where needed to evaluate or deliver an agreed requirement
• Professional advisers, insurers, auditors or financial service providers
• Authorities or other parties when disclosure is required by law, legal process, safety, fraud prevention or protection of rights
• A successor organization in connection with a merger, restructuring or transfer of relevant business assets, subject to appropriate protections

Service providers and project partners should receive only the information reasonably required for their role.

7. Project files and confidentiality

Drawings, artwork and product files are used to review or deliver the requested packaging service. Access is limited according to practical project needs. If the information is confidential, export-controlled or subject to special handling requirements, notify us before submitting it so we can decide whether an appropriate agreement and transfer method are available.

8. International processing

Because enquiries, service providers, customers and project partners may be located in different countries, information may be processed outside your country or region. Privacy protections can differ by jurisdiction. Where required and reasonably available, we use contractual or operational safeguards appropriate to the information and service involved.

9. Retention

We retain information only for as long as reasonably necessary for the purpose collected, including enquiry follow-up, project performance, repeat-order reference, warranty or dispute handling, security, accounting and legal obligations. Unsuccessful enquiries and marketing records may be deleted or anonymized when no longer useful, subject to applicable recordkeeping requirements.

10. Security

We use reasonable administrative and technical safeguards intended to protect information against unauthorized access, loss, misuse or alteration. No website, email transmission or storage system can be guaranteed completely secure. Use an agreed secure transfer method for sensitive or large project files rather than ordinary email when appropriate.

11. Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also ask us not to sell or share personal information for purposes covered by applicable law; we do not sell personal information. Some requests may be limited by identity verification, legal obligations, contracts or legitimate recordkeeping needs.

12. Children’s privacy

This is a business-to-business website and is not directed to children. We do not knowingly collect personal information from children under 13 or the minimum age required by applicable local law.

13. Changes to this policy

We may update this policy when our website, business practices or legal requirements change. The revised version will be posted here with an updated date. Material changes may be communicated through the website or another appropriate channel.

14. Contact

Privacy, access or deletion requests can be sent to support@trayvora-packaging.shop. Packaging enquiries should be sent to sales@trayvora-packaging.shop.